General Terms & Conditions
Kenya Outdoors Tours and Travel Limited is a fully registered Tour Operator in the Republic of Kenya, regulated by the Tourism Regulatory Authority Of Kenya and a certified member of Tour Operators Society Of Kenya (TOSK)
The following terms and conditions of business apply to all Kenya Outdoors Tours And Travel Safaris/deals & trips booked with an approved agent. Receipt of the deposit indicates formal understanding and acceptance of our terms and conditions of business.
Booking a Safari or a package with us
a). Kenya Outdoors will provide a full quotation without any financial obligation on the agents part, prior to a firm booking arrangement. All quotations issued by Kenya Outdoors Tours And Travel will remain valid for a period of thirty days.
b). The company recommends that you secure a non-refundable deposit of at least 30% of the quotation to confirm the safari with the full balance of payment being due to Kenya Outdoors Tours And Travel 60 days prior to the departure date. Some safaris (especially those involving flight tickets/visa/international packages) may require an additional deposit and should this prove the case, you will be advised in good time.
c). Changes to confirmed reservations made within sixty days of the tour departure date will be charged according to the cancellation penalties outlined below.
d). Upon receipt of final payment, the company will issue all relevant travel documents with fully confirmed status. Any changes thereafter are subject to availability and to cancellation fees, whichever is applicable (see below).
a). All cancellations must be made in writing to Kenya Outdoors Tours And Travel official emails. Please ensure you receive written confirmation that we have received your cancellation. All cancellations will be charged a cancellation penalty depending on the number of days before your departure that the cancellation is received.
Cancellation Penalties & Deposits: (excluding confirmed flight tickets)
Deposit to confirm – 30% of quotation
Cancellation outside 121 days to commencement, loss of 50% of deposit
Cancellation 120 – 91 days prior to commencement, loss of 100% deposit
Final rooming list would be appreciated 91 days prior to arrival
Cancellation 90 – 61 days prior to commencement, loss of 30% of quotation
Final payment would be appreciated at least 60 days prior to arrival
Cancellation 60 – 31 days prior to commencement, loss of 50% of quotation
Cancellation less than 30 days to commencement, loss of 100% of quotation
b). Some safaris may incur additional cancellation fees (especially international deals). There will be no refund for any unused portions of a safari once it has commenced. Cancellation penalties on airfares permits are additional and may not be included in the above cancellation charges. Cancellation insurance for the total land tour cost is strongly recommended.
a). All airfares quoted within Africa are current as of the tour quotation date. Kenya Outdoors Tours And Travel is not responsible for any changes in SGR (Madaraka Express) airline schedules, airfares, cancellations, loss or damage to baggage and overbooking. All claims for any loss or injury suffered on any airline/Train must be made directly with the airline involved and not with Kenya Outdoors Tours And Travel. We highly recommend you obtain a Travel Insurance (Though it’s not a must).
b). Specific accommodations described in these itineraries may not always be available. In the event of this happening, Kenya Outdoors Tours and Travel Ltd will always recommend comparable alternative accommodation. It is then the decision of the traveler to accept or decline this alternative accommodation prior to committing to the deposits and pre-payments.
c). Tour costs are based on all known costs at the date of quotation. Any significant changes beyond the control of Kenya Outdoors will be passed onto travelers. Once a final quotation has been given by Kenya Outdoors and the same has been accepted on behalf of the client and the tour arrangement has been paid for as per our payment terms, then no additional charges and/or surcharges will be levied.
d). Kenya Outdoors Tours & Travel Ltd reserves the right to alter any arrangements due to local conditions. Kenya Outdoors also retains the right to refuse any person from participating on or continuing on any tour for any reason or if that person causes or is deemed to cause hazard or inconvenience to other passengers or to Kenya Outdoors.
e). The company will not be responsible for any lost or delayed baggage, resulting from travel with an international scheduled airline.
f). Generally travelers in Africa using charter aircraft services to facilitate travel from one destination to another are limited to a baggage allowance of 33lbs/(15kgs) per passenger. This includes camera equipment and carry-on baggage. It is important that this baggage is packed in lightweight duffel type bags.
For private charter flights arranged by Kenya Outdoors, our policy will be to cater for 20 kgs of baggage allowance per passenger.
g). Should guests arrive with excess baggage without prior warning to the company, their baggage may be delayed, as the company may have to fly the baggage into their safari destinations at a later stage and at a considerable cost to the client.
h). Should guests know and inform the company in advance that they will be carrying baggage in excess of the given limit, Kenya Outdoors will quote the extra costs involved.
i). Whilst on safari with the company, please ensure that clients are aware that at times they will be in close proximity to wild animals. A responsible attitude and vigilance is requested when in this situation. Many of the camps, lodges and hotels are not fenced. Attacks by animals are rare, however the company cannot guarantee that this may not occur. Neither the company, its employees, nor its agents can be held responsible for any injury or incident whatsoever whilst on safari.
Inclusions and exclusions in the itinerary cost.
a). The price includes all details listed on your itinerary except where noted as an option or specifically noted as an exclusion
Standard Inclusions (this may vary from itinerary to itinerary)
ALL accommodation and meals on safari.
ALL government hotel taxes and service charges.
ALL Land transport in specially built safari vehicles.
ALL National Park / reserve entrance fees.
ALL internal air transport as specified in itinerary.
ALL porterage and Airport Assistance.
ALL bottled mineral water
b). Not included: (Unless specifically requested)
Not included in our touring costs are;
Personal Laundry, beverages and other personal expenses.
Tips to bar staff for personal beverages or room service.
Gratuities to driver / guides.
Manyatta cultural visits
Game and nature walks.
NB: Any activity detailed in your itinerary as ‘optional’, will be extra to your account.
Statement of Responsibility
a). Kenya Outdoors Tours & Travel Ltd and it’s agents act only as agents for the passenger with respect to services provided, included but not limited to, hotels, lodges, camps, restaurants, sightseeing, game drives and all forms of transportation within Africa.
b). All services are provided by operators who are not owned or controlled by Kenya Outdoors. Kenya Outdoors takes all reasonable precautions to make these safaris as safe as possible for travelers and others. Kenya Outdoors and its agents shall not be responsible or liable for any injury, loss, damage, delay of inconvenience arising out of, or in connection with, any defect in any vehicle or aircraft or any act, including any acts of terrorism, industrial action, acts of governments, war, terrorism and God, omission, neglect, accident, error or omission in the provision of any services. Any travel involves some measure of risk, of which travelers need to determine themselves.
c). The company applies all reasonable checks to ensure that those involved in the preparation and provision of services outlined in the booked itinerary maintain appropriate standards of safety, hygiene and customer care.
d). To the best of our knowledge, this information contained within is correct at time of going to print. Kenya Outdoors Tours And Travel cannot be held responsible for any inaccuracies or changes, which may occur afterwards.
Transportation and Guides
a). The company shall provide the services of subcontracted transport options such as aircraft, safari vehicles, or alternatives as it considers necessary, based on considerations such as suitable routes to be taken, conditions of roads, and the number of clients traveling in one party.
b). Kenya Outdoors reserves the right to alter any such arrangements made including the proposed route to be taken.
c). Kenya Outdoors reserves the right to employ the services of sub-contractors to affect transportation.
d). The company shall provide the services of drivers and professional guides where and when requested, subject to availability. If a Kenya Outdoors appointed guide is unable to guide a safari due to illness etc, the company reserves the right to substitute with another suitable guide.
a). In the unlikely event of flight delays the airlines concerned are not to be held liable for any act, omission or event during the time the passengers are not on board their aircraft or conveyance.
b). Flight delays are not considered as alterations to the holiday and as a consequence, any compensation applied for from the company is not applicable. In the event of a scheduled flight delay, cancellation or overbooking, the company cannot be held liable for any costs incurred. Any denied boarding compensation if applicable should be sought from the airline concerned and not Kenya Outdoors Tours and Travel Ltd.
c). The company cannot guarantee that flight times detailed on the itinerary will not change at short notice. If in any event they do, Kenya Outdoors will make every available effort to assist in obtaining a suitable alternative flight.
In certain camps, lodges, hotels, and beach resorts and on specific activities, minimum age limits can apply.
All text, photographs, and maps remain the sole property of Kenya Outdoors Tours And Travel Limited and may not be reproduced in any manner whatsoever without prior written consent from the company.